IT Support Apprentice
ALCATEL SUBMARINE NETWORKS UK LTD
IT Support Apprentice at Alcatel Submarine Networks.
Apprenticeship summary
What will the apprentice be doing?
Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment.
What training will the apprentice take and what qualification will the apprentice get at the end?
Knowledge/Skills • Maintenance of repair of systems faults. • Support for the roll-out of installation and commission of new systems or upgrades • Installation and commission of networks • Maintenance and repair of network equipment • Installation, configuration or maintenance on ICT-related hardware and software. • Installation and commission of telecom networks • Maintenance or repair of telecom network equipment Behaviours • Work Professionally • Good Communication • Good Organisation • Self-Motivated
What is the expected career progression after this apprenticeship?
Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment. Duties for the IT Apprentice: · User support (including PC software and hardware support, workstation imaging and deployment, deskside and remote support) · Complete assigned tickets to SLAs · Support the IT Team with deployments, tickets and projects · Help in the ASN infrastructure administration · Ensure compliance with standards & contribute to the knowledge base · Any other requirements deemed necessary by the IT Support Lead Main IT Technical environment: · Office 365 · Active Directory · CyberArk · SCCM/Imaging · Network patching
Annual wage
£24,000 a year
Expected duration
1 Year 6 Months
Possible start date
30 Nov 2024
Date posted
22 Oct 2024
Reference number
1000283458
Positions
1 available
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Customer care skills, Problem solving skills
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential
About the employer
Alcatel Submarine Networks (ASN) is the world’s only fully integrated provider of turnkey submarine network solutions. Part of Nokia, we bring all of the products and know-how needed to design and build optical communications links across the world’s oceans. From new deployments to network upgrades, regional links to transoceanic infrastructure, we provide everything - from route selection and surveying through system design, manufacturing, installation and maintenance
Employer
ALCATEL SUBMARINE NETWORKS UK LTD
Address
Christchurch Way
Greenwich
London
SE10 0AG