To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business issues professionally and courteously is an essential day-to-day task.

What you will study
This course is split into seven manageable units:
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Entry Requirements
To qualify for a FREE online learning course, you must:
- Be aged 19 years or over
- Have lived in the UK for the last three years, or be able to prove your residency status, for example, indefinite leave to remain, settled status or you are an Asylum seeker who has been in the UK for more than 6 months
Assessment

Studying online means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor.
Duration

12 weeks
Delivery

Online
Benefits
- Gain a nationally recognised qualification
- Create a long-standing career pathway within the industry or business sector
- Courses are delivered via distance learning, allowing learners to choose when and where to study
- Increase your awareness and knowledge of the hazards, risks and processes associated with a warehouse environment
- Engaging and interactive activities that stretch learners thinking and help put their new, extended knowledge into practice
- Study will develop learners knowledge, skills and confidence to enhance their future work and life.

Principles of Customer Service - Certificate